Privacy
The two Lola3d products are built differently, and the difference matters more here than anywhere else: one of them never sends us anything at all. The headings say which is which.
In effect 23 September 2026.
Nothing leaves your Mac
No account, no telemetry, no analytics, no crash reporting. We receive nothing — not your models, not your name, not the fact that you opened it.
The web serviceAn account, and your models
Using Lola3d in a browser means an account and models stored on our servers. What that involves is below, in full.
Lola3d for Mac
What we collect
Nothing. The application has no account, sends no analytics, reports no crashes and contacts no server of ours. There is no identifier for it to send and nothing that would carry one.
Where your work is
In the application's own folder on your Mac, inside the sandbox macOS gives it. The database, the geometry kernel and the server the application talks to are all part of the application and all run on your machine, reachable only from it.
Because we never receive your models, we cannot read them, lose them, hand them to anyone, or get them back for you.
What the application does reach
One thing: the App Store, to ask what you have bought and to make a purchase when you ask for one. That conversation is between your Mac and Apple. We are not part of it and we receive no payment details, no Apple Account name and no identifier from it — only whether this installation is licensed, which is answered on the Mac itself.
What Apple does with a purchase is covered by Apple's privacy policy, not this one.
If you write to us
Then we have your email address and whatever you put in the message, and we keep it while we are helping you and for as long afterwards as it takes to be sure the matter is closed.
Lola3d on the web
What we hold, and why
- Your account — the email address you signed up with, and a hash of your password. Without it there is no way to let you in and no way to tell your models from somebody else's.
- Your models — the geometry, the history of how it was built, and anything you upload. Stored so the service can open them.
- Service logs — the ordinary record a server keeps of requests made to it. Kept so faults can be found and abuse stopped.
- Billing — what plan you are on and what has been invoiced. Card details are handled by the payment processor and never reach our servers.
What we do not do
Your geometry is not used to train any model, ours or anyone else's. We do not sell anything about you, we run no advertising, and there are no third-party trackers on this site or in the application.
Your rights
You can ask for a copy of what we hold about you, ask us to correct it, or ask us to delete it and close your account. Export is built into the application so that a copy of your models never depends on us answering an email. Write to hello@lola3d.app.
If you are in the European Union, those rights are the ones the GDPR gives you, and you may complain to your national data protection authority.
How long we keep it
Your models and account for as long as the account is open, and then for a short period after it is closed so that a mistake can be undone. Logs for a limited period. Invoices for as long as accounting law requires.
The rest
Children
Neither product is directed at children, and neither collects anything from them knowingly.
Changes
This policy may change. The date at the top says when it last did, and a change that affects what we collect is announced before it takes effect.
Who to write to
Niente da dire SRL, the data controller for both products — hello@lola3d.app